Introduction
The customer faced difficulties with internal EOB data entry procedures, placing significant strain on their domestic workforce.
Challenges
- Manual handling of extensive paper-based EOBs
- Managing correspondence letters proved challenging, with many getting lost in the process and often overlooked
Our Solution
IDS Healthcare streamlined and modernized the customer’s traditional paper-based workflows by seamlessly integrating them with electronic denial systems. The solution features new archiving and search capabilities for actionable insights.
Result
- 50% Reduction in EOB Processing Time
- 99.3% Accuracy
- 3X Productivity Boost