At IDS we believe in optimizing your sales team efforts and time into more focused sales areas. Our lead generation experts apply effective probing skills to qualify suspects into your best possible prospects. We prepare a questionnaire to find the right decision maker and collate all the necessary information you require. Our team acquaints your contacts with all the essential features and benefits of the products. We handle each objection and rebuttal carefully to satisfy all the doubts before filtering and qualifying leads to your specifications. Product literature and a company profile is also sent to the contacts if required.

Client Acquisition

Our carefully selected team acts as an extension to your sales and marketing staff. Each team member undergoes extensive and rigorous training so that our team thoroughly understands the product and its features and benefits. After which, mock sessions are carried out with the help of the client to fine-tune the process. Every team member is equipped to handle business-to-business and business-to-consumer prospects professionally, offering them correct advice about your products. Our team demonstrates enthusiasm, active listening and effective communication to enable the prospect to understand your product clearly. Each objection and rebuttal is handled carefully to gain commitment. We not only add valuable customers for your organization, but we also ensure a foundation of a long lasting relationship through a personalized approach during initial dialogue with the prospect.

Appointment Setting

On behalf of your sales team our appointment setting experts explores the prospects who are interested in your product/services and schedule an appointment. To offer best solution to prospects needs our team proactively ask sufficient questions and listen actively to generate adequate interest in your products. We ensure that prospect understands the objective of our call. Once a prospect shows genuine interest in your product and indicates aspiration to meet your sales consultant, a business appointment is set for the specific date and time. We maintain a regular online diary for all the appointments scheduled.

List Cleaning / Database Update

At IDS we understand that a fully updated database is the most important perquisite for providing business information at the right time to the customers. Our team has a proven process of confirming contact details and enhancing the contact record with additional information, such as email & website addresses. The cleaning process involves our telemarketers calling the targeted database, confirming the contact details, searching for duplicate records and their removal and finally updating your database accordingly.